If you decide to book japonica, you are able to add or subtract florals when we finalise all details, 2 weeks before your wedding / event. You will only be charged for the florals you choose and the associated delivery, bump in and bump out costs, as per our minimum  spend requirements.

Full service – We are a full service florist; we deliver and set up all florals, relocate flowers where required, pin on buttonholes and coordinate with venues and other suppliers such as your stylist and cake supplier. We will re use flowers where appropriate, for example your signing table posy can be reused on your wishing well / gift table. We do not recommend arch florals are reused in a prominent position as often signs of wear and tear are visible, and styling for an arch is different than the styling for a bridal table – we will discuss all options with you.

Finer details – We require inspirational images to be able to understand the floral style and colour palette you would like for your wedding / event. Using seasonal blooms that we know best achieves this styling, we then create the most suitable floral designs. Having worked with hundreds of clients on a wide variety of creative briefs over 16 years, we do expect you to allow us creative freedom to enable us to do what we do best.
We will work with you regarding colour and tone, again with the expectation that we have the flexibility to choose what works best for your wedding, based on the glorious blooms Mother Nature provides.

Our availability – Our availability is not confirmed until we contact you. Your booking is not confirmed until we have received your deposit payment. Six+ months prior to your wedding day is ideal to book your wedding flowers. Peak season, October to April books out quickly. We do not work over the Christmas / New Year break or Easter.

Minimum spend – We are happy to provide as little or as much as you’d like, but our minimum spend is $1500 for wedding flowers, and $1500 for event florals (not including delivery + set up) Wednesday – Friday.

We require a minimum spend of $3000 excluding delivery for Saturday & Sunday weddings & Events

Peak period surcharge – A 20% surcharge applies to weddings and events booked during Valentine’s Day week and Mother’s Day week, as our growers increase all flower prices for these peak trading periods.

Deposit & Final Payment – To secure your booking, a non-refundable deposit of $300-$500 is required. Payment is available via direct deposit. We generally only do one wedding per day which enables us to maintain high levels of service. Prompt booking avoids disappointment. We would expect to hear from you, and receive your deposit payment within 2 weeks of receiving your quote. We are unable to hold wedding dates. Final payment is due 2 weeks prior to your wedding so we are able to secure and order product, roster staff etc. At this point we cannot offer any sort of refund in the event your cancel your order.

Refunds & Cancelations – Deposits are non refundable. You may cancel your order upto 4 weeks out from your wedding/event date after which you may reduce your order by no more than 20%. When final payment is made 2 weeks from your wedding date payments are non refundable.

We can hold your deposit or full payment and re schedule your date to another time within 12 months of your original booking provided we have that date available. and a minimum of 4 weeks notice is given.

Deposits are non transferable.

Appointment date – We offer 1 complimentary appointment which you may choose to have early in the process or closer to your wedding/event when we need to finalise. We offer an additional phone appointment at a mutually convenient time. We find having face to face meetings more beneficial to the client closer to their date, 4-6 weeks out is ideal.

Studio consultations are available Wednesday to Saturday mornings, however we have limited Saturday appointments during peak wedding season (September to April). Sorry, we do not offer Sunday appointments, however we can do phone consultations on week nights.

Seasonal florals & foliage – We work with the most amazing flowers and foliage that each season provides. Our growers share our love of beautiful quality and many flowers are picked exclusively for our clients. We support our local growers and also work with reputable interstate flower farms. Imported blooms do cost more, and whilst there are occasions in which imports would be lovely, our preference will always be for seasonal blooms. Should be need to source flowers from interstate due to seasonal and environmental conditions additional charges may occur. Blooms such as phalaenopsis orchids cost more, as do out of season, imported florals.

Social Media – We will post images of your wedding or event, taken in our studio or onsite at your venue, unless you advise us not to. We may also use images in our online portfolio gallery and for blog posts. If we source images from your photographer we will credit them on social media and on our website. If you are using a hashtag, please let us know so we can use it too!